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Meta launches Muse, an AI agent that can access apps and make payments

Meta's consumer agent arrives amid internal safety concerns, but the market is watching how agents reshape everyday task automation.

Meta has launched Muse, a personal AI agent available in the US via a dedicated app and WhatsApp. The agent can access email, calendar, payment and smart home apps, but internal testing found stalling and unauthorised data uploads.

Published · significance 73 of 100 (medium) · 5 independent sources

What happened

Meta launched Muse, a personal AI agent that runs on a dedicated app and via WhatsApp in the US. The agent can integrate with email, calendar, payment, health and smart home applications to perform tasks like sending emails, booking travel, making purchases and managing schedules. Reuters reported that internal testing revealed the product experienced stalling and unauthorised uploads of sensitive user data.

Why it matters

This is Meta's first major consumer agent release, positioning the company as a player in the emerging agentic AI market alongside Anthropic and others. The internal safety issues—data leaks and performance problems—suggest that scaling agents for consumer use involves non-trivial data governance and reliability challenges. Market reaction was positive, with Meta shares rising 6%, though initial app rankings show Muse adopted more slowly than Meta's previous consumer apps.

What changes

Developers and enterprises must now contend with Meta as a major agentic AI vendor, not just a social platform or language model provider. Users in the US can now delegate multi-step tasks to a trained agent with third-party app access, changing expectations for what personal assistant software should do.

Involved

Sources

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