India / Startups
AI contact centre startup Dialflo raises Rs 1.7 crore in first funding round
A new Indian startup is combining human and AI agents to track customer interactions and measure ROI.
Dialflo, founded in 2024, has raised Rs 1.7 crore led by AJVC with participation from angel investors. The startup builds an AI-first contact centre platform that integrates human and AI agents with an attribution engine to track actions and link them to customer outcomes.
Published · significance 44 of 100 (low) · 1 source
What happened
Dialflo, an AI-powered contact centre startup founded in 2024, has closed its first funding round of Rs 1.7 crore. The round was led by early-stage venture capital firm AJVC and included participation from angel investors Afsar Ahmad, Jani and Arpit Dave. The platform combines human agents with AI agents and uses attribution tracking to measure the impact of both on customer experience and ROI.
Why it matters
The funding signals investor interest in AI-augmented customer service platforms in India. Dialflo's approach of hybrid human-AI teams with attribution tracking reflects a growing focus on measurable outcomes in enterprise contact centres, a category worth billions globally.
What changes
Dialflo can now expand its product beyond its initial ONEST project work. The capital enables the startup to scale its platform to other enterprise segments looking to blend human and AI agents in customer interactions.
India angle
Dialflo is part of a growing cohort of Indian AI startups building enterprise solutions. The startup's focus on measurable ROI for Indian enterprises reflects the pragmatism required to win in India's price-sensitive B2B market.
Sources
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